Privacy Policy

This Privacy Policy applies to airconditioningarundel.com.au (this website), operated as Air Conditioning Arundel. This website is operated by a fully licensed, insured and ARC-certified air conditioning business, holding Licence #83326 and ARC Licence #L160535. This policy applies to this website only and describes how we collect, use, store and protect the personal information of people who visit or contact us through this site. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or submitting information through our contact form, you agree to the collection and use of information as set out in this policy. If you do not agree with any part of this policy, please do not use this website or submit your information to us, and contact us directly by phone instead if you have a question about a job.

We may update the third-party services listed in this policy from time to time as our tools change. Where a change materially affects how your personal information is handled, we will update the "last updated" date at the top of this page so you can review the current version at any time.

We collect personal information in three ways.

Information you give us:

• Name, phone number and email address, when you submit our contact form
• Suburb, service requested, urgency and any message details entered into the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser type, operating system, IP address and screen resolution
• Your approximate location, based on IP address

Information from third parties:

• Call metadata when you call the phone number listed on this site, collected through our call tracking provider
• Conversion data from Google Ads or other advertising platforms, if you arrived at this site via a paid ad

We use the personal information we collect for the following specific purposes.

• To respond to your contact form submission or phone call
• To book and complete air conditioning work at your property
• To provide workmanship guarantee service or follow-up once you become a customer
• To improve this website and understand which pages help visitors find what they need, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with our legal obligations, including tax records and licence reporting

We share data with a small number of trusted service providers, each for a specific purpose:

• Cloudflare hosts this website and protects it from malicious traffic. Cloudflare processes data in the United States, with a global network of edge locations. See Cloudflare's privacy policy for details.
• Google Analytics 4 and Google Tag Manager help us understand how this website is used. Google processes this data in the United States. See Google's privacy policy for details.
• Our call tracking provider records which marketing channel a phone call came from, based in Australia.
• Our lead-management system receives contact form submissions so our team can respond to your enquiry.

We do not sell your personal information to any third party. We do not use Facebook or Meta pixels, remarketing audiences, heatmap tools, push notifications, or any buy-now-pay-later or finance provider on this website. We only share personal information with the providers listed above, and only for the purposes described in this policy. We do not disclose your information to any other business for their own marketing purposes.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site, which pages are useful, and how people find us, so we can improve the experience over time. You can disable cookies through your browser settings at any time, though some features of this website may not work as intended if you do. Most browsers provide instructions for managing or deleting cookies in their help or settings menu, and you can also use your browser's private or incognito mode to limit cookie storage during a single visit.

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law.

• Contact form submissions: retained for 7 years, consistent with Australian business record-keeping obligations
• Customer records for completed work: retained for 7 years
• Analytics data: retained per Google Analytics default settings, currently 14 months
• Call recordings, if enabled: retained for 12 months, unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: you can raise a complaint with us directly, and if it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us using the details below.

We take reasonable steps to protect the personal information we hold, including securing this website with HTTPS and using Cloudflare's infrastructure protections, and limiting access to our lead-management system to authorised team members only. We review our data-handling practices periodically to make sure they remain appropriate for the type of information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information you send to us online, so please be mindful of what you share through the contact form.

This website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or how we handle your personal information, contact us using the details below.

• Business: Air Conditioning Arundel
• Operating under: A fully licensed, insured and ARC-certified air conditioning business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9543
• Website: airconditioningarundel.com.au

Some of the service providers listed in this policy, including Cloudflare, Google Analytics and Google Tag Manager, process data on servers located outside Australia, principally in the United States. When your personal information is processed overseas, it is subject to the privacy and security practices of that provider, and we take reasonable steps to only work with established providers that maintain appropriate data protection standards. Our call tracking data is processed within Australia.

At this time, the fastest and most reliable way to reach us is by phone on (07) 5661 9543 or through the contact form on this website. If you would prefer to raise a privacy query in writing by post or email, please call us first and we will confirm the best way to do that for your enquiry.

See also our Terms of Use.